At Svocom,we want you to have the best shopping experience possible. Please read the product descriptions,specifications and measurements carefully before making a purchase, and please contact us at if you have any questions.

For cancellation:
To cancel order, please contact within 24 hours of your purchase for a free cancellation. It will take 5 to 7 business days  to receive your refund, depending on your bank’s transfer process.We are unable to cancel and refund orders after they have been processed.

For Return:
Due to the intimate nature of our products, returns or exchanges are not accepted unless there is a manufacturer defect.For health and safety reasons, any product leaving our warehouse is considered used and therefore non-returnable, including new items in their original packaging.
Please inspect all products immediately upon receipt to ensure they are working properly and that you have received the correct item. If you find a manufacturer defect within 15 days of receiving your order, we will provide a replacement for the same item or make a refund for you.

*Important Notice*
Please ensure you provide us with the correct address.  Svocom is not responsible for misdirected packages as a result or incorrect information being input on the order page.  We cannot change or update an address once the item has been processed.